Refund Policy

Refunds are available for video games purchased through our store under the following conditions:

• The refund request must be submitted within 14 days from the date of purchase.
• The game must not have been played for more than 2 hours.
• Refunds are not available for in-game purchases, downloadable content (DLC), or special edition items.
• Games purchased during promotional sales are only eligible for a refund if they meet the above criteria.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the following details:

• Your order number or receipt
• The title of the game
• The reason for your refund request
• Any relevant screenshots (if applicable)

Refund Process

Once we receive your refund request, we will review it within 5 business days. If approved, the refund will be processed to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.

Non-Refundable Cases

Refunds will not be granted under the following circumstances:

• Requests made after 14 days from the purchase date
• Games that have been played for more than 2 hours
• Usage of in-game content, DLC, or promotional items
• Purchases made outside our official platforms or third-party resellers

Contact Us

For any questions or further assistance with your refund request, feel free to contact our customer support team at [email protected].